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Privacy Policy
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
Terms of Service
At our esteemed store, customer satisfaction is our top priority, and we take great pride in providing exceptional customer service. We understand the importance of a seamless buying experience, and we strive to exceed your expectations at every step. When you choose us as your trusted supplier, you can rest assured that you will receive the highest quality products available in South Africa.
Our unwavering commitment to quality is evident in our meticulous sourcing practices. We go to great lengths to ensure that our products meet the strictest standards of excellence. 
Refund  and Return Policy and Terms and Conditions

Orders are custom packaged and dispatched from our sterile, temperature controlled dispatch facility. As per South African medical health and safety regulations, once a product has been dispatched from our sterile facility, (even if unopened), these products can not be resold or exchanged. For this reason, we are unable to offer refunds or exchanges any products that have left our sterile dispatch facility.

When will we accept a return, replace items and or refund items ?
1. Should you receive an incorrect / damaged order – only valid if reported on date of receipt of order, from the delivery company.
3. Should your item not mix correctly (peptide) or contain the incorrect amount of tablets / capsules (where applicable).
What information is needed to process a return, replacement and / or refund of items ?
1. We require details of the issue experienced.
2. We require clear photographs of the issue experienced.
3. We require, that the unused items be returned by the buyer, to a given address, for examination (where applicable).

WE RESERVE THE RIGHT TO DECLINE REFUND / REPLACEMENT / ORDER BASED ON FAIR ASSESSMENT.

Exchanges

We do not offer exchanges.

We only replace items if they are defective or damaged.
 

PLEASE NOTE : CERTAIN PEPTIDES HAVE SIDE EFFECTS. THESE ARE NOT ALLERGIES. PLEASE ENSURE THAT YOU FULLY REVIEW THE PRODUCT DETAILS THAT YOU ARE PURCHASING. IF YOU ARE UNSURE ABOUT THE DOSAGE OR SIDE EFFECTS OF THE ITEM BEING PURCHASED, PLEASE CONTACT OUR SUPPORT STAFF BEFORE PURCHASE, AS WE DO NOT REFUND BASED ON KNOWN SIDE EFFECTS OR DOSING ERRORS.

PLEASE NOTE: ON DISPATCH OF ORDERS, FROM OUR PREMISES, THE CUSTOMER WILL RECEIVE AN EMAIL FROM THE COURIER CONTAINING THE TRACKING NUMBER AND UPDATES AS THE PARCEL MOVES THROUGH DELIVERY PROCESS EN-ROUTE TO THE CUSTOMERS GIVEN ADDRESS. SHOULD THE DELIVERY NOT OCCUR WITHIN 48 HOURS OF FAILED DELIVERY FOR REASONS NOT AS A RESULT OF A DISPATCH ERROR ON OUR PART, PARCELS ARE RETURNED TO US AND HELD IN REFRIGERATED STORAGE FOR UP TO 1 MONTH. IF NO COMMUNICATION IS RECEIVED FROM CUSTOMER RELATING TO FAILED DELIVERY, PARCEL IS DISCARDED. SHOULD PARCEL NEED TO BE RESHIPPED THIS WOULD BE AT THE CUSTOMERS EXPENSE. IT IS EXPRESSLY THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT THEY GIVE TO US ON THE ORDER PLACED, THE CORRECT DELIVERY INFORMATION AND THAT THEY ARE AVAILABLE FOR DELIVERY AS WELL AS TRACKING OF PARCELS ETC.RESCHEDULING AND CORRECTION OF ADDRESS ERRORS OR ANY OTHER ISSUES PERTAINING TO DELIVERY, ARE THE CUSTOMERS RESPONSIBILITY.